Minutes

When it comes to our landline offering, the numbers speak for themselves. Centracom offers some of the lowest landline call rates in South Africa. In fact, Centracom will save you an average of 10% – 20% on your landline calls.

Even with the latest legislative changes by ICASA, Centracom still offers some of the lowest mobile rates in South Africa, saving you an average of 20% – 30% on your mobile calls.

Our competitive pricing reaches even beyond our borders. Centracom offers some of the lowest international call rates in South Africa. On average Centracom will save you approximately 50% on your international calls.

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About Voice

Converged voice


Centracom offers a truly converged Voice Solution, through its VoIP infrastructure, with the ability to integrate into existing on-site PBX’s, provide a hosted PBX solution, or even offer next generation Smartphone App based solutions. Centracom’s Voice Solution delivers leading voice quality at cost-effective Voice rates through its leading VoIP infrastructure.

Peripherals

Our voice recording is a basic customer call recording service. All recordings are accessible on the Customer Portal on our website and are stored for 30 days.

Benefits
  • Have access to phone calls for 30 days
  • Remote storage

Caller Line Identification (CLI) represents the phone number of the calling party in a phone call. This feature can be used to display a different number than the customer’s Voice numb.

Benefits
  • Less unanswered calls

Our Telephone Management System (TMS) gives you full control of your inbound and outbound call traffic. Centracom offers traditional TMS for traditional PBX installations using our Voice service, as well cloud based TMS for our Cloudcall installations.

Benefits
  • Allows complete call control
  • Allows call monitoring
  • Allows for data and metric collection

RNG (Random Number Generator) is Centracom’s latest product development. It allows outgoing calls to display a different number each time a call is made. RNG numbers are random Voice, fixed line and GSM numbers which ensure clients cannot anticipate who the call is from.  The really smart thing here is that clients can call back and get through to you.

Benefits
  • Higher call answer rate

It’s simple, new numbers lose customers. We will help you port your number from your current provider to Centracom, which means you won’t lose any business. Once ported, Centracom has the ability to forward your calls to any destination should your last mile connectivity go down. If you decide to move, you can take your number anywhere with you on your Voice system, keeping your number for life.

Benefits
  • Keep your number, keep your customers
  • Call forwarding to any destination

Centracom Playback offers the same functionality as professional on-site call recording and voice logging devices, but without the capital outlay. Playback offers advanced features, allowing you to take complete control of your call recordings, all stored in the cloud for convenience. Playback is fully PoPI (Protection of Personal Information) compliant and is accessed via your desktop.

Benefits
  • Access to all recordings
  • Remote storage
  • Cost effective
  • POPI compliant

Branch Calls


Another way that we’ve lowered your costs is by making all inter-branch calls on the Centracom network free! That’s right… gratis, nada, nix! And you won’t have to change anything on your PBX or number ranges. Now imagine if all your branches were on Centracom – you’d never have to pay for a call within your business again. Plus, if you have a home or remote office, we can also connect them to our network using ADSL and all calls will be free between your offices. What are you waiting for? Get connected today!

Automatic Fallover


Our Voice Solutions are installed with Telkom as failover for additional on-site redundancy. And should one of our 3 supplier networks go down, calls will automatically switch networks so that your service is uninterrupted.

Number Portability


By porting your existing numbers through Centracom, you won’t have to pay for costly Telkom lines and you can keep your existing phone number for life (even if you move offices). Imagine the savings!